سياسة الخصوصية

Privacy Policy

Last Updated: August 2026

At VELOURA, we respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, create an account, place an order, contact Customer Service, subscribe to communications, or otherwise use our services.

By using the VELOURA website and providing your personal information, you acknowledge the practices described in this Privacy Policy, subject to your rights under the applicable laws and regulations of the Kingdom of Saudi Arabia.

If you choose not to provide information necessary for a particular service, we may be unable to process your order, arrange delivery, create an account, respond to your request, or provide certain features of our services.

Information We Collect

When you interact with VELOURA, we may collect information such as your name, mobile number, email address, shipping and delivery address, billing information, order and purchase history, account information, Customer Service communications, product preferences, and information necessary to process returns, exchanges, or refunds.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser and device type, operating system, pages visited, date and time of access, website activity, and referral or traffic-source information.

We collect information that is reasonably necessary to operate our store, process transactions, provide our services, improve the customer experience, maintain website security, and meet applicable legal requirements.

How We Use Your Personal Information

VELOURA may use your personal information to process and confirm orders and payments, arrange shipping and delivery, provide order updates, manage customer accounts, process returns and refunds, respond to inquiries, provide Customer Service, prevent fraudulent or unauthorized transactions, maintain website security, and improve our products and services.

We may also use information to analyze website performance, understand how customers interact with VELOURA, send promotional communications where permitted, and comply with applicable legal, regulatory, accounting, and tax requirements.

We will not knowingly use your personal information for unlawful purposes.

Payment Information

When you make a purchase through VELOURA, your payment may be processed through banks, payment gateways, digital wallets, Buy Now Pay Later providers, or other authorized payment service providers.

VELOURA may receive transaction information necessary to confirm and manage your payment and order. Payment processing may also be subject to the terms and privacy policies of the relevant payment provider.

Information Security

VELOURA takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers are responsible for keeping their account credentials confidential and should contact VELOURA promptly if they believe their account has been accessed or used without authorization.

Storage and Retention of Personal Information

VELOURA retains personal information for as long as reasonably necessary to provide our services and fulfill the purposes for which the information was collected.

Certain information may be retained for longer periods where necessary to comply with legal, regulatory, accounting, tax, transaction-record, dispute-resolution, fraud-prevention, or other legitimate requirements.

When personal information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

Email and Marketing Communications

VELOURA may contact you regarding your orders, payments, deliveries, account activity, Customer Service requests, promotional offers, new products, and special campaigns.

Where permitted, you may choose to stop receiving marketing communications by using the unsubscribe option provided in applicable marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent VELOURA from sending necessary communications concerning your orders, payments, deliveries, account, or Customer Service requests.

Cookies and Similar Technologies

The VELOURA website may use cookies and similar technologies to support website functionality and improve your shopping experience.

Cookies may help us maintain website sessions, remember preferences, keep products in your shopping cart, understand how the website is used, measure website performance, and support analytics or marketing activities where applicable.

You may control or disable certain cookies through your browser settings. Please note that disabling cookies may affect certain features or functions of the VELOURA website.

Where required by applicable law, VELOURA will obtain appropriate consent for the use of cookies or similar technologies.

Sharing Personal Information

VELOURA may share limited personal information with trusted service providers when necessary to operate our business and provide services to you. These may include shipping and courier companies, payment providers, banks and financial institutions, website and technology providers, analytics or marketing providers, professional advisers, and relevant government or regulatory authorities where legally required.

For example, we may provide a shipping company with your name, telephone number, and delivery address to complete the delivery of your order.

We seek to limit the information shared to what is reasonably necessary for the relevant service or legal requirement.

VELOURA does not sell customers' personal information as part of its ordinary business operations.

Third-Party Websites and Services

Our website may contain links to websites, payment services, social media platforms, or other services operated by third parties.

VELOURA is not responsible for the privacy practices of independent third-party websites or services. We recommend reviewing their privacy policies before providing personal information to them.

Your Personal Data Rights

Subject to the applicable laws and regulations of the Kingdom of Saudi Arabia, you may have the right to request access to or information about your personal data, request correction of inaccurate information, request deletion where legally permitted, withdraw consent where processing is based on consent, and exercise other rights available under applicable data-protection laws.

VELOURA may need to verify your identity before processing certain privacy-related requests.

Some information may need to be retained after an account is closed or a deletion request is submitted where retention is necessary to comply with legal obligations, maintain transaction records, resolve disputes, prevent fraud, or protect legal rights.

Account Deactivation and Data Requests

If you wish to access, correct, or request deletion of your personal information, or deactivate your VELOURA account, please contact us at info@velourastore.sa.

Please provide sufficient information for us to identify your account and understand your request. We may request additional information to verify your identity before completing the request.

Children's Privacy

VELOURA's online store is intended for customers who are legally permitted to enter into online transactions.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian authorization is legally required.

Changes to This Privacy Policy

VELOURA may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or applicable legal and regulatory requirements.

Any updated Privacy Policy will be published on this page with an updated revision date. Where a significant change requires notification, VELOURA may provide an appropriate notice through the website or another suitable communication method.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how VELOURA handles your personal information, please contact:

VELOURA Customer Service
Email: info@velourastore.sa
Phone / WhatsApp: [Insert Customer Service Number]
Address: [Insert Registered Business Address]
Website: [Insert VELOURA Website]

Consent and Acknowledgment

By using the VELOURA website, you acknowledge that you have reviewed this Privacy Policy and understand how your personal information may be handled as described above, subject to your rights under the applicable laws and regulations of the Kingdom of Saudi Arabia.