Shipping policy

Shipping Policy

At VELOURA, we are committed to providing a convenient, reliable, and efficient delivery experience for our customers. Please review our shipping policy below for information regarding delivery coverage, shipping options, fees, and order processing.

1. Shipping Coverage

VELOURA currently provides shipping services throughout the Kingdom of Saudi Arabia.

Delivery availability and estimated delivery times may vary depending on the customer's city, region, and the availability of our shipping partners.

2. Shipping Options & Delivery Times

We offer two shipping options to provide flexibility and convenience for our customers:

• Standard Shipping: Delivery within approximately 3–5 business days at a shipping fee of 20 SAR.
• Express Shipping: Delivery within approximately 1–2 business days at a shipping fee of 50 SAR.

Delivery times are estimates and may vary depending on the delivery location, public holidays, promotional periods, weather conditions, courier operations, or other circumstances beyond VELOURA's reasonable control.

3. Free Shipping

VELOURA offers free standard shipping on orders over 199 SAR.

Free shipping applies to eligible orders delivered within Saudi Arabia and may be subject to additional terms during special promotions or campaigns.

4. Order Processing

Orders are generally processed within 24 hours after payment confirmation, excluding weekends and official public holidays.

Once your order has been processed and shipped, you will receive a confirmation notification containing your shipment and tracking information, where available.

Orders placed during major promotions, sales campaigns, or public holidays may require additional processing time.

5. Shipping Partners

VELOURA works with reliable local and regional shipping and courier companies to provide safe and timely delivery of customer orders.

The shipping carrier assigned to your order may vary depending on your location, shipment requirements, and service availability.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery information, including the recipient's name, mobile number, city, district, street address, and any other information required to complete the delivery.

Please verify your shipping information carefully before completing your order.

If incorrect or incomplete delivery information is provided, the shipment may be delayed, returned, or require additional delivery arrangements.

Additional shipping charges may apply where a shipment must be resent due to incorrect information provided by the customer.

7. Delivery Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside VELOURA's reasonable control.

If your order has not arrived within the estimated delivery period, please contact our Customer Service team with your order number so we can assist you in tracking your shipment.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact VELOURA Customer Service within 7 days from the date of delivery.

Please provide your order number, details of the issue, and clear photographs of the product and packaging where applicable.

Damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy.

Contact Our Customer Service Team

For questions regarding shipping, delivery, tracking, or your order, please contact:

VELOURA Customer Service

Email: info@velourastore.sa

Our team will be happy to assist you with your order.

Thank you for shopping with VELOURA.